Case Study: Ada boosts secrets-management efficiency 95% with Doppler

Key results

The challenge

Ada, an AI customer service company, wanted to spend less time managing secrets and more on core development. Existing tools it evaluated functioned mainly as vaults and lacked the change-management workflow the team wanted.

The solution

Ada adopted Doppler's Secrets Manager, using Change Requests, a Slack integration, Terraform, IAM roles and OIDC, Doppler Share, secrets rotation and dynamic secrets, and rolled it out starting with its largest, hardest service.

The results, in context

According to the case study, Ada achieved a 95% efficiency boost for secrets management and reduced a secret-change workflow from 19 steps to a single step. The team reported people making more secret changes than before, and doing so securely.

Products used