Case Study: Suncoast Credit Union cuts fraud losses 35% while scaling digital logins with Alloy
Key results
The challenge
Suncoast Credit Union set a goal of reaching 2.5 million members by 2030 and needed to scale digital account opening and new products such as real-time payments. Doing so meant onboarding and authenticating far more members while containing the fraud risk that comes with faster digital growth.
The solution
Suncoast deployed Alloy's AI-powered identity and fraud prevention platform for real-time member risk-rating, risk-based authentication with step-up verification, and multi-channel fraud controls across digital, mobile, and in-branch channels, using Fraud Attack Radar and device intelligence.
“Alloy plays a big role in helping us say 'yes' to growth, without compromising our member-first culture.”
ECEva CoffeeManager of Digital Strategy, Suncoast Credit Union
The results, in context
Suncoast decreased fraud losses by 35% and reached 98% auto-decisioning on logins, supporting 22 million logins per month. New digital membership completion rates rose 17% and year-over-year membership grew 8.25%.