Travel technologySourced

Case Study: Amadeus cuts ticket resolution from 30 to 5 minutes with Postman

Amadeus Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Amadeus

Industry

Travel technology

Challenge

Slow onboarding and support for API customers

Headline result

Ticket resolution cut from 30 to 5 minutes

Key results

30→5 min

Ticket resolution time

3 min

Time to first call

Down from 15 minutes

<3 min

Customer onboarding time

The challenge

Amadeus for Developers exposes travel-technology APIs to external developers and needed to shorten how long customers took to onboard, make a first call, and get support tickets resolved. These processes were slow.

The solution

Amadeus built its developer experience on the Postman API Platform, using Collections, mock servers, and Workspaces so developers could try APIs without writing code.

“Everything you need for APIs can be found in the Postman API Platform. It has accelerated so many processes. Customers can onboard and begin using APIs in under three minutes.”
GI
Gaël Imperial
Product Manager, Amadeus for Developers

The results, in context

Ticket resolution time fell from 30 minutes to 5, and time to first call dropped from 15 minutes to 3. Customers were able to onboard and begin using Amadeus APIs in under three minutes.

Products used

Postman CollectionsPostman Mock ServersPostman Workspaces