Case Study: AquaSprouts reaches 96.5% customer satisfaction with LiveAgent
Key results
The challenge
AquaSprouts designs and manufactures aquaponic and hydroponic gardening appliances for homes, offices, and classrooms from Austin, Texas. After its free Zendesk startup plan ended, the company needed affordable help desk software that consolidated multiple communication channels without requiring expensive add-on integrations.
The solution
AquaSprouts adopted LiveAgent to bring its support channels together under one straightforward price, giving a small team the ticketing, live chat, and multichannel features it needed to serve customers across more than ten countries.
“We could not think of a better support software that has SO MANY features included in one straight forward price.”
JIJack IkardHead of Customer Service, AquaSprouts
The results, in context
LiveAgent reports AquaSprouts sustains a 96.5% customer satisfaction rate while handling 500+ complex inquiries and 100+ live chat sessions per month with a five-person support team. Figures are quoted from LiveAgent's published success story and dated to retrieval.