Critical MessagingSourced

Case Study: HipLink grows consumer usage 172% year over year after moving to Bandwidth

HipLink Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

HipLink

Industry

Critical Messaging

Challenge

Critical-messaging provider needed deliverability visibility and dedicated support.

Headline result

An enterprise messaging platform with deliverability tracking supports HipLink's critical communications.

Key results

172%

Growth in consumer usage

Year over year, messages sent

The challenge

HipLink is a global software company delivering critical and emergency messaging, where deliverability and reliability are essential. It needed an enterprise-grade messaging platform with better visibility into deliverability and support that matched its own service standards.

The solution

HipLink partnered with Bandwidth for an enterprise messaging platform with deliverability tracking and dedicated support. The platform's adaptability let HipLink continue developing new features on top of it.

“From last year to this year, we've seen a 172% increase in our usage (messages sent through the platform).”
PL
Pamela LaPine
President & CEO, HipLink

The results, in context

HipLink reports a 172% increase in consumer usage year over year, measured by messages sent through the platform, after moving to Bandwidth.

Products used

Bandwidth Messaging API (SMS/MMS)Bandwidth Toll-free messaging