Retail ExecutionSourced
Case Study: How BeMyEye raised NPS by 20% with Custify
BeMyEye Case StudySourced & dated by Case Study Desk
Key results
The challenge
BeMyEye had been using another customer success platform that was too complex and required significant technical effort to maintain. The team needed a simpler way to centralize data and automate workflows.
The solution
BeMyEye switched to Custify to centralize customer data and automate workflows, simplifying its processes and freeing team time.
“Custify made everything simpler—centralizing our data, improving our NPS by 20%, and automating workflows, which saved us about 15 hours each month.”
MAMarina AkimovaHead of Customer Success, BeMyEye
The results, in context
BeMyEye reports it improved NPS by 20% and saved about 15 hours each month by centralizing data and automating workflows on Custify. The figures are quoted from Custify's public customers page and dated to the index date.
Products used
Custify AutomationCustify SurveysCustify Customer 360