Health insuranceSourced
Case Study: Blue Cross of Idaho reduces portal troubleshooting time by 75%
Blue Cross of Idaho Case StudySourced & dated by Case Study Desk
Key results
The challenge
Troubleshooting member-portal issues was manual and slow. Engineers lacked full session context for debugging, and limited observability made root-cause analysis difficult.
The solution
Blue Cross of Idaho adopted LaunchDarkly session replay and observability, layering application-level monitoring onto its existing OpenTelemetry setup to give engineers real session data for debugging.
“We've revolutionized our approach to problem-solving, identifying root causes in a tenth of the time it used to take.”
ASAbraham SotoDirector of Innovation, Blue Cross of Idaho
The results, in context
Blue Cross of Idaho resolved member-portal issues up to 75% faster using real session data, and now identifies root causes in roughly a tenth of the time it previously took.
Products used
LaunchDarkly Session replayLaunchDarkly Observability