Case Study: Ocado eliminates 1,470 hours of legal admin and beats its cost-control target with Brightflag
Key results
The challenge
Ocado Group's legal department wanted tighter control over outside counsel spend and clearer visibility into law firm performance. Manual invoice submission, review, and approval consumed administrative time across the legal and finance teams.
The solution
Ocado implemented Brightflag in December 2019, adopting automated invoice submission, AI-powered invoice review against billing guidelines, and an integration with its Oracle accounts-payable system. The team set measurable targets for cost control, productivity, and visibility with support from a dedicated Customer Success Manager.
The results, in context
Within the first year, Ocado achieved 150% of its cost-control goal, making savings of 5% against a 3.3% target by consistently applying billing guidelines and flagging violations. The department eliminated more than 1,470 hours of administrative time over the year through automated invoice review and approval.