Case Study: Headout reaches a 5% higher acceptance rate with Checkout.com
Key results
The challenge
Headout is a global travel-experiences platform where failed payments mean lost transactions and lost customers. The company wanted to boost its acceptance rate but was cautious about moving payment traffic to a new provider without disruption.
The solution
Checkout.com offered a phased migration, with Headout first routing 10% of its payments, then 50%, then 100% of card and digital wallet traffic. It used the Unified Payments API, Acquiring, Intelligent Acceptance, Network Tokens, and Fraud Detection.
“Given its impact on performance and revenue, Headout is proud to have Checkout.com as its primary PSP and looks forward to strengthening this partnership based on trust, reliability, and opportunity for growth.”
UGUttam GarodiaChief Financial Officer, Headout
The results, in context
The partnership delivered a 5% acceptance rate uplift in online payments through Intelligent Acceptance, with zero downtime throughout the migration. Headout now routes 100% of its card and wallet payments through Checkout.com.