Case Study: How the City & County of Denver auto-resolved 81% of employee inquiries and saved 79K user hours with Aisera
Key results
The challenge
The City and County of Denver needed to maintain services and increase efficiency for its workforce during significant operational challenges. Employees faced long wait times for support inquiries.
The solution
Denver adopted Aisera's automation technologies to auto-resolve employee inquiries and reduce wait times, enabling the workforce to focus on meaningful work rather than repetitive transactional tasks.
“At the City and County of Denver, we have embraced new automation technologies to maintain services and increase efficiency during the unprecedented challenges that we are facing. With Aisera, we're enabling our workforce to focus on more meaningful work and not redundant transactional tasks.”
The results, in context
The City & County of Denver auto-resolved 81% of employee inquiries and saved 79K user hours, dramatically reducing wait times. The shift drove an 85% increase in employee satisfaction and a stronger foundation for scaling services.