Case Study: How Confluent saves 15,000+ hours a month with Glean
Key results
The challenge
As Confluent scaled from 250 to over 2,000 employees, critical information became spread across more than 20 disconnected systems. Support, Customer Success, and Sales Engineering teams lost time locating knowledge, creating productivity bottlenecks.
The solution
Confluent deployed Glean to index over 20 tools, including Slack, Salesforce, and Confluence, into a single search interface. Teams adopted features such as Announcements, Collections, and Go Links to improve knowledge sharing.
“Looking back on the hundreds of technology projects we've led internally, Glean was high impact and low effort.”
SPShahan ParshadVP of Business Technology & Data, Confluent
The results, in context
Glean saves more than 15,000 hours a month across all Confluent employees and lifted support-team satisfaction with information access by 13%. Technical Support teams cut investigation time per ticket by 5-10 minutes, and over 70% of employees actively use the tool.