Case Study: Cove Smart boosts self-service resolution 70% with Tidio Lyro
Key results
The challenge
Cove Smart's support team struggled with an unwieldy knowledge base spanning multiple product generations, inefficient copy-paste workflows, and high operational costs from phone support. Insufficient bilingual staffing also left gaps for Spanish-speaking customers.
The solution
Cove Smart implemented Tidio's Lyro AI agent, chosen for its AI model performance, rapid deployment measured in hours rather than months, intuitive flow builder, multilingual capabilities, and human-handoff functionality.
“We looked at other AI chatbot options, but Tidio stood out. While competitors estimated month-long timelines, Tidio could be fully operational within hours.”
BTBrayden TannerCustomer Experience Manager at Cove Smart
The results, in context
Cove Smart reported a 70% increase in self-service resolution, an 80% reduction in response times, and a 35% boost in customer satisfaction after deploying Lyro. The team noted Tidio became fully operational within hours rather than the month-long timelines competitors estimated.