Case Study: A cruise line's European division executes partner contracts in a day instead of up to two months with Concord
Key results
The challenge
Partner contracts ran 50-70 pages and required signatures by both parties on all pages, an activity that could take up to 8 weeks to complete and caused delays. The president had to review, initial, and sign two original copies of each document, which were printed and mailed at additional postage cost. High volume also meant 2,000 small travel agencies were not receiving contracts.
The solution
The cruise line's European division implemented Concord contract management software, chosen for its ease of use and affordability compared with competitors.
“Using Concord is incredibly easy. I was pleasantly surprised by the well-thought-out interface.”
The results, in context
Contracts are now executed in a day, whereas in the past it could take up to 2 months for partners to execute an agreement. Contract distribution expanded to all partners, including the smaller agencies previously left out.