Case Study: DCI cuts support tickets 90% by replacing VPNs with Lacework Edge
Key results
The challenge
DCI, a long-established dental equipment and parts manufacturer, relied on traditional client VPNs for remote access. Scaling and segmenting the VPNs was complex, they lacked split-tunneling flexibility, and VPN-related issues generated a heavy support load for a lean IT team amid rising supplier-focused cyber threats.
The solution
DCI replaced its legacy VPNs with Lacework Edge, a zero-trust access solution for all workers. Edge added visibility and control over user activity, simplified segmentation, and integrated MFA and single sign-on to meet cybersecurity-insurance recommendations.
“Reducing the number of support tickets has a large impact on the productivity of our lean IT team.”
JHJosiah HackerottLead IT Administrator, DCI
The results, in context
DCI achieved a 90% reduction in support tickets by replacing legacy VPNs with Lacework Edge, which virtually eliminated VPN-related issues. Single sign-on simplified access management and improved productivity for the IT team.