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Beauty & hair ecommerceSourced

Case Study: Divatress drove $123,000 in SMS sales in its first year with Omnisend

Divatress Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Divatress
Industry
Beauty & hair ecommerce
Challenge
A wig retailer wanted to add SMS and lean harder on automations.
Headline result
$123,000 in SMS campaign sales in year one

Key results

$123,000
SMS campaign sales
First year
70K
SMS subscribers
Within 8 months
29%
Abandoned-cart conversion rate
54%
Revenue from automations

The challenge

Divatress is an online retailer of wigs, braids, and hair care products. The company wanted to expand into SMS marketing and rely more heavily on automations to grow revenue.

The solution

Divatress adopted Omnisend for SMS marketing, automations, and web push, building an SMS list and workflows such as abandoned-cart and welcome series. SMS campaigns ran alongside email across the customer lifecycle.

At this point, I can't imagine a world without SMS marketing. It's really taken off.

RL
Rob Lin
Owner and Founder, Divatress

The results, in context

Divatress drove $123,000 in SMS campaign sales over its first year and grew its SMS list to 70,000 subscribers within eight months. Automations generated 54% of Omnisend revenue, and the abandoned-cart workflow converted at 29%.

Products used

Omnisend SMS marketingOmnisend AutomationsOmnisend Web push