Case Study: DumasNeel captures 30% more billable hours and lifts revenue 30% with Smokeball
Key results
The challenge
DumasNeel manages complex business and healthcare cases from Houston, Texas. On its previous system (Clio), the firm missed out on significant billable time because staff manually recorded their hours, and partners lacked clear visibility into how resources mapped to workload.
The solution
The firm moved to Smokeball, relying on automatic time tracking to capture previously lost billable hours, document storage and management, and reporting that shows revenue distribution by matter type so partners can align staffing with workload.
“With Clio, we missed out on so much billable time. Now we capture 30% more billable hours because of Smokeball's automatic time tracking.”
MNMegan NeelPartner, DumasNeel
The results, in context
DumasNeel reports capturing 30% more billable hours through Smokeball's automatic time tracking, which it credits with a 30% increase in revenue. Partner Megan Neel also used Smokeball reporting to discover the firm's staffing did not align with its workload, informing more confident growth decisions.