Case Study: EBSCO reaches 82% automated cash posting and eliminates $64,000 in annual lockbox fees with HighRadius

Key results

The challenge

EBSCO's accounts receivable operation relied on manual cash application and a fee-bearing lockbox process. The manual workload limited how much staff capacity could be directed toward higher-value tasks.

The solution

EBSCO deployed HighRadius cash application automation to auto-post payments and auto-code deductions end to end. The automation removed the lockbox dependency and reduced manual matching.

The results, in context

The published customer story reports 82% automated cash posting and 72% of deductions auto-coded. EBSCO also reallocated 33% of resources to higher-value tasks and eliminated its lockbox fee, saving $64,000 annually.

Products used