UtilitiesSourced
Case Study: E.ON automates 70% of 2M+ annual conversations with Cognigy
E.ON Case StudySourced & dated by Case Study Desk
Key results
The challenge
E.ON, a European energy utility, handles a high volume of customer and employee service requests across many business units. It wanted to reduce customer service workload and cost while maintaining service quality.
The solution
E.ON deployed Cognigy.AI to run more than 30 conversational AI solutions, with over 30 chat and voice AI agents live across customer- and employee-facing use cases.
“Through Cognigy.AI, we can reduce the workload of our customer service departments and reduce our cost at the same time.”
NBNikolai BerenbrockHead of Conversational Experiences, E.ON
The results, in context
E.ON reported a 70% automation rate with Cognigy.AI across more than 2 million AI conversations annually, exceeding 200,000 conversations per month. The company runs 30+ AI agents and 30 deployed conversational AI solutions.
Products used
Cognigy Cognigy.AICognigy Voice AICognigy Chat AI Agents