Case Study: A top FinTech company gains industry-leading reliability and 8x faster queries with Chronosphere
Key results
The challenge
A commission-free investing FinTech company, whose membership reached tens of millions amid an 80% month-over-month usage increase, ran observability in-house on a Grafana Mimir backend. The setup cost millions of dollars per year yet delivered less than 99% ("one nine") of monitoring uptime, with Sev 1 outages, lengthening MTTD, queries on data older than 12 hours failing on timeouts, and only two weeks of metrics retention that put compliance at risk.
The solution
The company chose Chronosphere's cloud native observability platform after ruling out other SaaS monitoring products over cost, reliability, and vendor lock-in concerns. Built on the open source M3 metrics engine, Chronosphere provided high availability, longer retention, and faster dashboards without proprietary lock-in.
The results, in context
The company improved query latency by more than 8x and "time to glass" by 9x, cut MTTD by 4x (from 2 minutes to 30 seconds), and lifted availability to at least 99.9%. Long-term retention grew from two weeks to 13 months, engineering time spent managing monitoring fell by one third, and the company eliminated all Sev 0 and Sev 1 incidents, representing 75% of its total critical incidents.