Case Study: Bluecore saves up to 90 minutes per incident with FireHydrant Runbooks
Key results
The challenge
Bluecore supports more than 400 retail brands and manages sensitive customer data under tight SLAs for disclosing platform availability. Its manual process for communicating incident status to internal stakeholders, including opening Jira tickets, updating status pages, and retro documentation, slowed engineers down and created toil.
The solution
Bluecore leveraged FireHydrant Runbooks to fully automate the process of communicating incident status to internal stakeholders. Customizable Runbooks let the team automate previously manual, tedious steps so engineers could focus on resolving the incident.
The results, in context
After implementing FireHydrant Runbooks, Bluecore reported saving 30 to 90 minutes of engineer time per incident during the incident response process and 90 to 120 minutes per incident during the post-incident review. Figures are quoted from FireHydrant's published customer story and dated to the sourcing date.