Case Study: Fleetworks reclaims 100+ engineering hours a month with Vapi
Key results
The challenge
Fleetworks built AI agents for transportation but found no suitable voice infrastructure, forcing it to build everything from scratch. As it grew, the team spent excessive time on phone infrastructure rather than industry-specific features, while its old-school broker users expected realistic, human-like calls.
The solution
Fleetworks chose Vapi for its API-first approach, the ability to bring custom transcription and LLM models, and natural interruption handling. Vapi's team worked with Fleetworks to fine-tune mid-sentence interruption handling.
“If they are a tech company that has a lot of opinions on how to run their phone calls, then Vapi is a clear winner.”
QTQuang TranCTO & Co-founder, Fleetworks
The results, in context
Vapi reports 100+ engineering hours saved per month with voice infrastructure work eliminated, and 10,000+ AI-driven transportation conversations handled daily at enterprise scale. These figures are quoted from Vapi's Fleetworks customer page and dated to that public source.