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Case Study: Freshly Picked saves three hours a day on social with Agorapulse

Freshly Picked Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Freshly Picked
Industry
Retail / consumer goods
Challenge
Keep up with high volumes of customer interactions on social as the brand grew.
Headline result
3 hours saved every day across the team

Key results

3 hrs
Saved per day
across the team

The challenge

Freshly Picked, a consumer brand built on social media, felt the pressure of managing a growing volume of comments and customer interactions across its social platforms. The team needed to respond consistently without letting engagement slip.

The solution

Freshly Picked used Agorapulse's unified inbox and monitoring to manage comments and customer conversations from one place.

The results, in context

Freshly Picked cut the hours its team works by three hours each day using Agorapulse. The team reported that it was no longer missing customer interactions and could answer every question and monitor comments across platforms.

Products used

Agorapulse InboxAgorapulse MonitoringAgorapulse Listening