Case Study: How Lexington Podiatry lifted patient satisfaction with Klipfolio Klips
Key results
The challenge
Lexington Podiatry, a Kentucky podiatric practice, needed to organize and analyze patient survey data to identify operational issues such as long reception wait times and scheduling problems. The survey data was spread across separate tools, including CampaignMonitor and SurveyGizmo.
The solution
The practice used Klipfolio Klips to consolidate its survey data into dashboards for real-time trend analysis, which its administration team reviewed each week to set and track customer-satisfaction goals.
The results, in context
Lexington Podiatry reports improving patient satisfaction by 30%, and the dashboards helped it track reception wait times against a 10-minute target, with most providers achieving wait times of just 3-4 minutes. The figures are quoted from Klipfolio's public Lexington Podiatry case study, which is undated on the page.