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Case Study: Going All-In on Performance Enablement with LivePerson

LivePerson Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
LivePerson
Industry
Technology
Challenge
Modernizing reviews across 19 countries
Headline result
93% on-time review completion, reviews in as little as 15 minutes

Key results

93%
On-time review completion
50%-75%
Reduction in review time
as little as 15 minutes
85%
OKR adoption
first 45 days

The challenge

LivePerson, a technology company with 1,000+ employees across 19 countries, wanted to modernize its performance program and reduce the time managers spent running reviews while improving goal quality.

The solution

LivePerson deployed Betterworks Goals & OKRs, Conversations, Feedback, Advanced Analytics, and Calibration, using AI assists for goals and feedback to streamline the process.

“Betterworks just seemed easier to use and easier to understand and integrate while also being a meaningful addition to our HR technology.”

DL
Deanna LaPierre
Senior Director of Talent Development, LivePerson

The results, in context

The company reached a 93% on-time completion rate for performance reviews and a 50%-75% reduction in time spent on reviews, completing some in as little as 15 minutes. OKR adoption reached 85% in the first 45 days.

Products used

Betterworks Goals & OKRsBetterworks ConversationsBetterworks FeedbackBetterworks Advanced Analytics