Case Study: Luxer One saves an estimated $250,000 a year with Rhombus AI video search
Key results
The challenge
Luxer One operates smart-locker package delivery across more than 11,000 locations and processes an average of 50,000 support tickets each month. Its video research team needed to locate lost or misdelivered packages quickly, but the average SLA to resolve a case stretched to roughly six hours.
The solution
Luxer One standardized on the Rhombus platform, deploying more than 13,000 devices and using Rhombus AI Smart Search to locate relevant footage across sites in minutes rather than manual review.
“Using Rhombus has led to significant cost savings, we've estimated that to be $250,000.”
BVBraden VolarvichOperations Manager, Luxer One
The results, in context
Rhombus Smart Search improved package tracking and, per Luxer One, produced an estimated $250,000 in annual savings while decreasing ticket SLAs from six hours to two. Customer satisfaction scores rose to what the company describes as world-class levels.