Payroll InfrastructureSourced
Case Study: Check reaches an 85% accuracy rate with Maven AGI
Check Case StudySourced & dated by Case Study Desk
Key results
The challenge
Check, an embedded payroll infrastructure platform, receives hundreds of help requests daily and anticipated a year-end surge. Because payroll questions are high-stakes, the team needed an AI agent with strict compliance, security, and minimal hallucinations.
The solution
Check deployed a Maven AGI AI chat agent to autonomously answer 24/7 payroll questions and escalate to humans when needed.
“Payroll support is such a sensitive space, and Maven's ability to learn it has been huge. Their AI chat agent has become an important payroll resource for our customers.”
JKJim KohlHead of Service Delivery, Check
The results, in context
Maven AGI's AI chat agent reached an 85% accuracy rate in the sensitive payroll-support domain, becoming an important payroll resource for Check's customers.
Products used
Maven AGI Agent Maven