Case Study: smartport lifts conversion 73% with Mollie
Key results
The challenge
smartport sells refurbished and new smartphones online, a high-ticket category exposed to fraud, tight margins, and chargebacks. The business also contended with payment holds and limited ability to customize its checkout.
The solution
Working with partner Compaytence, smartport built a custom tech stack on Mollie's payment infrastructure, using flexible risk management, a fully customizable checkout, and direct support. Klarna was added as a payment option for customers.
“Out of all PSPs, Mollie is by far the best payment service provider. Whenever there were questions, Mollie always took care of things.”
PSPatrick ScherzingerCo-Founder & CEO, smartport
The results, in context
smartport reported a 73% increase in its conversion rate and a 48% decrease in chargebacks. Average order value for smartphones reached EUR 670, and about 40% of payments were processed through Klarna.