Case Study: How The RealReal cut outside-counsel rates and reporting time with Onit
Key results
The challenge
The RealReal was underutilizing its legal spend management platform, with limited visibility into outside-counsel performance, billing controls not fully leveraged, and invoice adjustments handled over email rather than tracked systematically.
The solution
The RealReal implemented billing guidelines and automated review rules, migrated to Onit's Unity ELM, tracked invoice write-downs within the platform, and used benchmarking data to support rate negotiations, adding a custom AI agent for a recurring monthly report.
“The ease of use sets you apart. It's intuitive, the platform is clean, and it's even cleaner now.”
AMAdrianne MooneySenior Legal Operations Manager, The RealReal
The results, in context
The RealReal reports negotiating rate reductions of 5% to 20% off standard rates with a number of its firms and reducing one recurring monthly report from several hours of manual effort to about five minutes via a custom AI agent. The figures are quoted from Onit's public case-study page and dated to the index date.