Case Study: How Peppermill Resort Spa Casino achieved 187% ROI on labor cost savings with PolyAI
Key results
The challenge
Peppermill Resort Spa Casino needed to manage high inbound call volume across its properties without growing its contact center headcount. Routine reservation, information, and housekeeping requests consumed agent time.
The solution
Peppermill deployed a PolyAI voice assistant across five properties to answer FAQs and handle reservations and housekeeping requests. The agent handles 10-15k calls per month, a figure the company expects to grow.
“We've been incredibly impressed with the AI-powered voice assistants developed by PolyAI. Their ability to understand natural language, even when customers aren't speaking perfectly clearly, is truly remarkable.”
PFPatrick FlynnDirector of Sales, Peppermill Resort Spa Casino
The results, in context
Peppermill reported a 187% ROI on labor cost savings and a 92% reduction in contact center call volume after deploying PolyAI. The AI agent handles 10-15k calls per month across five properties.