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Case Study: Pit Viper raised order accuracy to 99.7% on ShipBob's WMS

Pit Viper Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Pit Viper
Industry
Consumer Products
Challenge
Label software without true WMS left accuracy at 92% with frequent mispicks.
Headline result
Warehouse management cut mispicks as volume scaled

Key results

99.7%
Order accuracy
Up from 92%
2,100+
Annual mispicks eliminated

The challenge

Pit Viper was outgrowing manual fulfillment, using label-generation software without full warehouse-management capability. Order accuracy sat around 92%, with frequent mispicks and pressure to meet shipping deadlines as volume rose.

The solution

Pit Viper implemented ShipBob's hybrid model: the WMS for its Utah facility plus outsourced fulfillment centers for international orders.

“Before ShipBob's WMS, our order accuracy was around 92%. Now we're at 99.7%, which equates to 2,100 less mispicks a year.”

JD
Jourdan Davis
Operations Manager, Pit Viper

The results, in context

According to ShipBob's published customer story, Pit Viper improved order accuracy from 92% to 99.7%, which it equates to roughly 2,100 fewer mispicks a year, after adopting ShipBob's WMS. Figures are quoted from the public source and dated.

Products used

ShipBob ShipBob WMSShipBob ShipBob Fulfillment Network