Case Study: How PowerDMS reached 119% ROI on customer training with Docebo
Key results
The challenge
PowerDMS provides a policy- and compliance-management platform to public-safety agencies and relies on a learning system to onboard and train its growing customer base. Its previous LMS suffered sync backlogs of up to 27 days, leaving customers unable to reach their course catalog. The company also had to migrate and launch a replacement within a 90-day window before its existing contract expired.
The solution
PowerDMS moved its customer education to Docebo, migrating its learning data and standing up the new platform in under 90 days. The team used Docebo to automate course delivery and onboarding across thousands of customer accounts.
“Once it's set up, I don't have to do anything. It just works.”
PCPatty CostleyDirector of L&D, PowerDMS
The results, in context
In 2021 PowerDMS recorded a 119% ROI and nearly $150,000 in training-cost savings, having saved customer success managers more than 5,420 hours of one-on-one training time. The company also reduced customer onboarding time by 30%. According to the case study, its customer base grew while service-desk cases declined over the same period.