HR / staffingSourced

Case Study: Randstad implements Deskpro on-premise in one to two months

Randstad Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Randstad

Industry

HR / staffing

Challenge

Needed a fast, low-code on-premise help desk

Headline result

Implemented in 1–2 months vs. a six-month norm

Key results

1–2 mo

Implementation time

vs. a six-month minimum, per Randstad

The challenge

Randstad needed an on-premise help desk that was user-friendly, customizable and quick to deploy, and that its IT team could manage without extensive coding.

The solution

Randstad selected Deskpro's on-premise offering for its balance of features, usability and rapid implementation.

“Such a large project like this usually takes about six months minimum. So, the fact that we could implement Deskpro within a month or two is incredibly impressive.”
SL
Steve Lam Hang
Technical Support Manager, Randstad

The results, in context

Randstad reports implementing Deskpro within one to two months, compared with the six-month minimum its Technical Support Manager said a project of that size would usually take.

Products used

Deskpro On-Premise Help DeskDeskpro Ticketing