Case Study: Retool reduces contract errors by 99% with Maxio CPQ
Key results
The challenge
Retool's sales team could configure agreement terms without standardized controls over where and how information was entered. In one sample month, roughly half of SMB agreements contained some form of issue, creating downstream billing and revenue problems as the company scaled.
The solution
Retool implemented Maxio CPQ to standardize quoting and enforce controls on how sales representatives configure agreements.
“With the SMB team, I found that one out of every two agreements, so 50% of agreements in June, had some sort of issue. After implementing Maxio CPQ, I found only one issue out of over 150 deals.”
JKJonathan KrangelHead of Revenue Operations, Retool
The results, in context
After implementing Maxio CPQ, Retool's Head of Revenue Operations found only one issue across more than 150 deals, down from about one in every two agreements. The change represents roughly a 99% reduction in contract errors.