Case Study: Qualia raised customer success team productivity 30% with Skilljar
Key results
The challenge
Qualia, a real estate title and escrow software company, lacked a formal training program to onboard customers. Customer success managers spent roughly half their time on one-on-one training, producing an inconsistent experience with no performance metrics.
The solution
Skilljar provided an SSO-protected learning platform with Salesforce integration, account-level performance tracking, and role-specific modules, automating onboarding at scale.
“A week after launching our beta, I felt confident estimating that my team's productivity would increase by at least 30 percent, and it certainly has.”
ABAdam BaratzVP of Customer Success, Qualia
The results, in context
Qualia reported a 30% increase in customer success team productivity after launch. Within one month the platform saw roughly 1,000 course registrations and 350 active students logging more than 600 hours of session time.