Case Study: SmartBear scales customer training with LearnUpon, 67% rate courses 5/5
Key results
The challenge
SmartBear needed to introduce free training to its global customer base while reducing manual administrative tasks and launching within a tight timeframe. Its existing LMS could not scale customer training effectively.
The solution
LearnUpon enabled SmartBear to build 'SmartBear Academy: The Online Learning Portal' with automated user creation via API integration, customizable branding, and multi-portal capabilities to support future employee and partner training expansion.
“We never really get feedback from our customers outside of the NPS promoter score. But now we're getting 67% of them rating our courses at 5 stars.”
DADana AlvarengaCustomer Success Education & Advocacy Manager at SmartBear
The results, in context
SmartBear delivered training to 550+ customers through SmartBear Academy, offering 28 free and 5 paid courses. Feedback was strong, with 67% of customers who responded rating the courses 5 out of 5, a new signal of engagement beyond the company's usual NPS promoter score.