Public SectorSourced

Case Study: Florida's FLHSMV saves drivers an estimated 157,000 hours a year with Socure

Florida Department of Highway Safety and Motor Vehicles (FLHSMV) Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Florida Department of Highway Safety and Motor Vehicles (FLHSMV)

Industry

Public Sector

Challenge

KBA increasingly vulnerable to breaches

Headline result

157,000 estimated annual hours saved

Key results

157,000 hrs

Estimated annual hours saved

For Floridians

90%+

Transaction requests auto-approved

Instantly

22.5M+

Floridians served

The challenge

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV), the primary identity authority for more than 22.5 million Floridians, found the knowledge-based authentication (KBA) protecting its online portal increasingly vulnerable amid social media and data breaches. It needed to strengthen identity verification while improving the portal's user experience.

The solution

FLHSMV replaced KBA with the Socure platform, which uses artificial intelligence and machine learning to verify users and authenticate transactions on its online portal.

“The new approach strengthens identity verification and makes the process easier for our users.”
TS
Terrence Samuel
Director of IT Systems Administration, FLHSMV

The results, in context

According to the published story, FLHSMV's portal now automatically approves more than 90% of transaction requests instantly. The state estimates the new process will collectively save Floridians 157,000 hours annually while strengthening identity verification.

Products used

Socure Socure identity verification platform