Case Study: STRMS drives ~50% customer growth after cutting maintenance time with Prismatic
Key results
The challenge
STRMS needed to manage customer-facing integrations securely without storing client credentials. Its development team spent roughly half its time maintaining existing solutions rather than building new features, limiting growth.
The solution
STRMS implemented Prismatic's iPaaS for user credential management, marketplace templates, and self-service capabilities, reducing development and maintenance overhead.
“By using Prismatic, we've been able to see a roughly 50% increase in new customer acquisition simply by that factor of reducing time on our maintenance.”
KCKorey CournoyerCo-founder and CEO, STRMS
The results, in context
STRMS attributes a roughly 50% increase in new customer acquisition to reduced maintenance time. Development time per customer fell about 20%, from 53 hours to 41 hours, and maintenance time dropped 80%, shifting the team toward new work.