IT ServicesSourced

Case Study: Syntax reaches 98% customer satisfaction with GoodData-powered BI

Syntax Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Syntax

Industry

IT Services

Challenge

Syntax needed a BI offering to expand beyond Oracle and SAP customers.

Headline result

EmeraldVision on GoodData delivered 40% savings versus traditional BI tools.

Key results

98%

Customer satisfaction

40%

Savings vs. traditional BI solutions

1 day

Proof-of-concept completion

vs. weeks previously

The challenge

Syntax sought to expand beyond its Oracle and SAP customer base by adding a business intelligence solution to its service portfolio to drive adoption and increase customer retention.

The solution

Syntax acquired EmeraldCube in 2019, gaining EmeraldVision, a GoodData-powered BI tool that delivers and analyzes accounting and operations data with third-party integration, supporting companies from $200 million to $200 billion in revenue.

“GoodData really can help you turn your data into dollars. It remains extremely relevant to our business, more so today than ever.”
CK
Craig Kelly
VP of Analytics, Syntax

The results, in context

Syntax reported 98% customer satisfaction and 40% savings compared with traditional BI solutions. Proof-of-concepts and customer onboarding that previously took weeks or months were completed within a single day.

Products used

GoodData GoodData platformGoodData EmeraldVision (embedded BI)