Case Study: A major US commercial bank reduces contract cycle times by 67% while processing 40% more volume with Leah
Key results
The challenge
A major US commercial bank operating 600+ banking centers across the US, Canada, and UK ran average contract cycle times over 30 days, with master service agreements routinely taking 60-90 days. Staff could not self-serve bulk contract analysis and had to file support tickets even for routine reviews. A regulatory event required extracting data from 1,800-3,000 qualified financial contracts within a non-negotiable 10-week FDIC reporting deadline.
The solution
The bank deployed Leah for automated contract intelligence, self-service bulk analysis, software-entitlement extraction, and email-based renewal reminders across its agreement types.
The results, in context
Master agreements that had required 60-90 days now complete in 11.4-15 days, and statements of work dropped from 31+ days to 10.1 days on average, cycle-time reductions exceeding 67%. The platform processes 200-300+ contract requests monthly, representing 40% year-over-year volume growth handled without increasing staff, while carryover stayed below 5%.