Case Study: Nestlé returns 1.5M productivity hours and $30M+ in gains with WalkMe
Key results
The challenge
Nestlé needed to migrate global employees to SAP SuccessFactors within six weeks while managing a fundamental workflow shift, as tasks moved from administrators to line managers and required new terminology and complex process training. The rollout spanned 270,000+ employees across 200+ applications.
The solution
WalkMe's Digital Adoption Platform provided in-app guidance, workflow automation, and analytics. The team mapped 15 key business processes, built solutions in six weeks with the WalkMe Editor, and expanded across 140+ systems using Smart WalkThrus, data validation, and discovery analytics.
The results, in context
WalkMe returned an estimated 1.5 million productivity hours to the business and $30M+ in inferred financial productivity gains over a rolling 12-month period. Task completion rates for business-critical apps rose more than 250%, and ServiceNow support calls decreased 93%.