Case Study: Thermo Fisher scales Workday adoption to 46,000 employees with WalkMe
Key results
The challenge
Thermo Fisher Scientific faced difficulties scaling onboarding and training across 70,000 global employees for its Workday implementation. The organization needed to create training documentation, translate it into 10 languages, and maintain it through version updates, a process that previously required six months per release.
The solution
The company deployed WalkMe for Workday, using role-specific onboarding guides through Walk-Thrus, Launchers, and segmentation, automating key workflows, and building ShoutOuts and custom solutions to overcome product limitations such as untranslatable custom fields.
The results, in context
WalkMe reached 70% engagement during Workday onboarding, and 83% of users now rely on WalkMe for ongoing training and support. In the last year 46,000 employees interacted with almost 555,000 WalkMe items, and support tickets fell 10%.