Case Study: The Glow Lounge cut scheduling time 50% while scaling to four salons with When I Work
Key results
The challenge
As The Glow Lounge expanded from one salon to four across the Twin Cities, managing schedules for part-time staff, students, and seasonal demand became overwhelming. Paper schedules led to missed shifts, double-bookings, and endless texting.
The solution
The Glow Lounge switched to When I Work for a single, easy-to-use platform that keeps every location, employee, and shift organized, with mobile access and self-service shift swaps.
“We've grown from one salon to four, and When I Work has scaled with us every step of the way. It's simple, efficient, and saves us countless hours.”
KMKrin MadsenChief Brand Officer & Director of Operations, The Glow Lounge
The results, in context
The Glow Lounge reduced scheduling time by 50% and can now build quarterly schedules in a single day across its four locations. Staff manage their own availability while managers keep every salon aligned.