Case Study: Workable Academy enrolls 2,000+ learners in a year and lowers its support-ticket ratio with LearnWorlds
Key results
The challenge
Before launching Workable Academy, Workable, an HR and hiring software provider, lacked a scalable way to train its growing customer base. Enablement leaned heavily on support.
The solution
Workable built Workable Academy on LearnWorlds, creating a structured course catalog to onboard and educate customers at scale.
“LearnWorlds is an intuitive platform that allows you to create professional and tailored learning experiences, backed by a great team that is there to support you along the way.”
NPNick Polanchik & Brittany HadzyCustomer Enablement team at Workable
The results, in context
In a little over a year, Workable Academy was built from the ground up, offering 19 courses and hosting more than 2,000 learners with over 10% user growth each month. The ratio of support tickets per monthly active user decreased from 8.2% to 7.5%, and the academy reached 350 monthly active users.