Case Study: Air Conditioning Guys cut payroll 60% and tripled bookings with Workiz

Key results

The challenge

Air Conditioning Guys, a family-run HVAC business, had grown to nearly a one-to-one ratio of office staff to field technicians, with five office staff handling inbound calls, outbound scheduling, review requests, and manually typed reminder emails. The owner found the setup expensive and hard to control.

The solution

The company consolidated scheduling, dispatch, communications, and post-job follow-up into Workiz, automating reminder emails, review requests, and post-job workflows so office staff no longer handled those tasks manually.

The results, in context

Air Conditioning Guys now runs with two office staff instead of five, reducing payroll overhead by 60%. Workiz automation cut admin time by 50%, helped triple bookings, and saved an estimated 110 hours per week, while automated review requests helped the business accumulate almost 350 reviews.

Products used