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Case Study: Harris Computer raises eNPS with WorkTango Surveys and Action Plans

Harris Computer Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Harris Computer
Industry
Software
Challenge
Harris Computer needed engagement measurement to scale with rapid growth.
Headline result
Harris Computer posted a 24-point overall eNPS increase and a 12% rise in quality manager 1:1s

Key results

+24 pts
Increase in overall eNPS
since launching survey program
+20 pts
Increase in eNPS among frontline and midline managers
+12%
Increase in reported quality 1:1 time with managers

The challenge

Harris Computer grew substantially through acquisition and wanted a consistent way to measure engagement, prompt manager action, and sustain culture across a fast-expanding and decentralized workforce.

The solution

Harris Computer used WorkTango's Surveys & Insights with Action Plans to run its engagement survey program and hold managers accountable for acting on feedback.

The results, in context

Harris Computer reported a 24-point increase in overall eNPS since launching the survey program and a 20-point increase in eNPS among frontline and midline managers. Employees also reported a 12% increase in quality one-on-one time with their managers.

Products used

WorkTango Surveys & InsightsWorkTango Action Plans