Case Study: YES Communities raises average employee retention 500% with SurveyMonkey Enterprise
Key results
The challenge
YES Communities needed to improve employee experience and retention across a geographically dispersed workforce that had seen turnover around 60%. Its previous platform, Qualtrics, was expensive and complex, requiring IT involvement for basic survey creation.
The solution
The company migrated to SurveyMonkey Enterprise and deployed feedback throughout the employee lifecycle, including exit interviews, candidate-experience surveys, new-hire orientation surveys, and regular pulse checks, with professional services helping optimize the engagement survey design.
“SurveyMonkey is just user-friendly. We were working to understand Qualtrics and honestly, we feel like SurveyMonkey works for us.”
JGJean GonzalesVice President of Human Resources, YES Communities
The results, in context
An employee survey drew 500 responses within 24 hours at a 93% completion rate. Average employee retention increased 500%, rising from roughly 90 days to about 1.5 years.