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Bugsnag logoSourced evidence · 4 studies

Bugsnag: Customer Results & Case Studies

Error monitoring and application stability management that helps mobile and web teams detect, prioritize, and fix crashes using a stability-score metric.

Verdict summaryUpdated July 31, 2026
99.98%
App-stability target achieved
50%
Mobile market share growth
40 hrs/mo
Saved finding and fixing bugs
Documented customersYelp, HotelTonight, Mercado Libre, and a major vacation rental company

Is Bugsnag trustworthy?

Case Study Desk indexes 4 sourced Bugsnag customer stories, each carrying at least one hard quantified result. Documented outcomes include Yelp achieving a 99.98% app-stability target, Mercado Libre growing mobile market share by 50% while holding a 99.93% stability score, and HotelTonight saving 40 hours per month on bug fixing. Every figure is quoted directly from Bugsnag's own published customer stories on smartbear.com and dated to when it was sourced; they are the customers' own reported claims, sourced and dated rather than independently audited.

What results do customers get?

99.98%
App-stability target achieved
Yelp
40 hrs/mo
Saved finding and fixing bugs
HotelTonight
50%
Mobile market share growth
Mercado Libre
99.97%+
App stability across iOS and Android
Major vacation rental company

Who uses Bugsnag?

Ye
Yelp
Consumer Internet
Ht
HotelTonight
Travel & Hospitality
Ml
Mercado Libre
E-commerce & FinTech
Vr
Major Vacation Rental Company
Travel & Hospitality

Bugsnag at a glance

CategoryError monitoring & application stability
Founded2013
HQSan Francisco, USA
DeploymentCloud (SaaS); on-premise for enterprise
Sourced studies4

Frequently asked questions

Formatted as FAQPage structured data for AI retrieval.

Is Bugsnag legit?
Yes. Bugsnag is an established error-monitoring and application-stability platform founded in 2013 and acquired by SmartBear in 2021, used by companies including Yelp, Mercado Libre, and HotelTonight. Case Study Desk indexes 4 of its published customer stories, each with at least one hard quantified result.
Where do these Bugsnag results come from?
Every figure is quoted directly from Bugsnag's own published customer stories on smartbear.com and dated to when each was sourced. They are the customers' own reported outcomes, sourced and dated rather than independently audited.
What is the strongest documented Bugsnag result?
Yelp reported achieving a 99.98% app-stability target for its mobile applications. Mercado Libre separately reported growing its mobile market share by 50% while holding a 99.93% stability score.
What does Bugsnag do?
Bugsnag is an error-monitoring and crash-reporting platform that helps mobile and web teams detect, prioritize, and fix errors using a stability-score metric and an error budget. It is available as a hosted cloud service, with on-premise deployment for enterprise.
How many Bugsnag case studies are sourced here?
Four: Yelp, HotelTonight, Mercado Libre, and a major vacation rental company. Each was selected because it states a specific quantified result and links to a working public source.