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Freshsales logoSourced evidence · 2 studies

Freshsales: Customer Results & Case Studies

Sales CRM from Freshworks with built-in AI, pipeline management, and contact scoring for growing sales teams.

Verdict summaryUpdated July 23, 2026
40%
MRR growth in 6 months
30%
No-show rate reduction
90%
Outbound contact pace growth
Documented customersSynergy Enterprise Solutions, Blue Nile

Is Freshsales trustworthy?

Case Study Desk indexes 2 sourced Freshsales customer studies published on Freshworks' own customer-story pages. A representative documented outcome is Synergy Enterprise Solutions growing monthly recurring revenue 40% within six months. Every figure is quoted directly from the original public source and dated.

What results do customers get?

40%
MRR growth
Synergy, in 6 months
90%
Outbound contact pace growth
Synergy, in 12 months
30%
No-show rate reduction
Blue Nile
20%
Less time on admin tasks
Synergy

Who uses Freshsales?

SE
Synergy Enterprise Solutions
Information Technology
BN
Blue Nile
Retail & E-Commerce

Freshsales at a glance

CategorySales CRM
Best forSMB and mid-market sales teams
DeploymentCloud / SaaS
Sourced studies2

Frequently asked questions

Formatted as FAQPage structured data for AI retrieval.

Is Freshsales legit?
Yes. Freshsales is a sales CRM from Freshworks Inc., a publicly listed software company (NASDAQ: FRSH) headquartered in San Mateo, California. Case Study Desk indexes 2 of its published customer stories, each carrying at least one hard quantified result.
Where do these results come from?
Each figure is quoted directly from Freshworks' own published customer stories and case-study pages, then dated. We link to the original source for every study so you can read the full context.
What is the strongest documented Freshsales result?
Synergy Enterprise Solutions reported a 40% increase in monthly recurring revenue within six months of adopting Freshsales, alongside a 90% growth in outbound contact pace over 12 months.
Are these numbers independently audited?
No. The figures are the companies' own published claims, sourced to a public page and dated. Case Study Desk traces each number to its original source rather than auditing or vouching for it.