Industry

Conversational AI: sourced results

Vendors and case studies with documented, sourced customer outcomes in Conversational AI.

Companies

Eight documented Cognigy customer stories span automation rates up to 99%, with E.ON automating 70% of 2M+ conversations a year and Essent reporting €2M in annual savings.

70%

automation rate (E.ON)

PolyAI voice assistants contain the majority of calls and cut labor cost across utilities, hospitality, and healthcare

67%

Call containment (PG&E)

Enterprises automate high-volume phone calls, cutting costs while capturing after-hours demand

-70%

Demo booking cost reduction (Smartcat)

3X growth in AI self-serve adoption at UnionBank

AI agent usage growth (UnionBank)

Conversational AI

9 studies

Case studies

45%

Cost savings from consolidation (18 months)

Conversational AI

Bookline cuts consolidation costs 45% while scaling voice AI across 14 countries with Bandwidth

Bookline · Sourced July 2026