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Industry

Customer Success: sourced results

Vendors and case studies with documented, sourced customer outcomes in Customer Success.

Companies

ChurnZero logoChurnZero
Sourced

Churn cut in half for at-risk accounts

-50%
churn among at-risk customers (HackerRank)
Customer Success
3 studies
Custify logoCustify
Sourced

Custify customers report double-digit gains in expansion MRR, retention, and churn reduction

43%
expansion MRR increase (Survicate)
Customer Success
12 studies
Gainsight logoGainsight
Sourced

Retention, efficiency, and community gains across 4 documented Gainsight case studies.

11 pts
NRR improvement · Deltek
Customer Success
4 studies
Planhat logoPlanhat
Sourced

Bigger expansion deals and lower churn on Planhat

100%
Larger average expansion deals at Jolt
Customer Success
2 studies
Totango logoTotango
Sourced

Retention and engagement gains across enterprise customer success teams

+220%
CS platform engagement (Braze)
Customer Success
3 studies
Vitally logoVitally
Sourced

SaaS teams cut churn and scale onboarding with Vitally

50%
gross churn cut (Productboard)
Customer Success
5 studies